Returns & Refunds Policy

Last updated: Aug 1, 2026

💚 Our promise

We want you to love your glam. If something's not right, we'll make it right — 30 days from delivery, no drama.

↩️ Returns for refund

• Window: 30 days from delivery date
• Condition: unworn, original packaging (trying on for size is fine!)
• Refund: item price + proportional tax → original payment method within 3–5 business days of us receiving the return
• Shipping: refunded only for damaged/wrong items; otherwise return shipping is on you (we provide a discounted label)
• Points-paid portions are refunded as points, not cash

🔄 Exchanges (always free!)

• Wrong size or style? We reship your new set immediately — you keep the original as our gift
• Price difference: we'll charge or refund the difference
• Limit: 1 exchange per item, to keep things fair

💔 Damaged or wrong item?

Send us a photo within 7 days of delivery via Contact Support — full refund or free reship, your choice. No return needed.

🚫 Non-returnable

• Opened adhesive glue & tabs (hygiene)
• Gift cards
• Items marked "final sale"

📮 How to start

1️⃣ Go to Account → Orders → Return/Exchange (or use the link in your delivery email)
2️⃣ Pick item + reason → get your prepaid label by email
3️⃣ Drop off within 14 days → refund lands 3–5 business days after we receive it